exchanges, returns and refunds
We hope you’re delighted with your order. If you’re not satisfied, you may return your items during 14 days from the delivery of your order.
You can apply for a return here. Or send an e-mail or whatsapp if you wish to exchange an item.
You must return the products to moniquevanheist in perfect condition. The products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product.
Please note that return costs are for the account of the buyer. Cost of the merchandise alone will be refunded. The moniquevanheist online store will not compensate for returned packages lost in the return shipping.
Refunds for returned products will be made as soon as possible, 30 business days at the latest, after moniquevanheist online store receives the returned products. The refund will be automatically refunded to the account of your original payment. Please note, that additional duties, taxes or any additional charge you may have will not be refunded by moniquevanheist online store.
returns from outside EU and in the UK
Additional info for returns from outside the EU and in the UK: make sure you mark the box as ‘return commercial sample’ and don’t forget to add the invoice you received from us, otherwise moniquevanheist will be charged with customs duties, which we will then charge to you.
If you want to talk with us, please send an e-mail to email@example.com or just call/whatsapp + 31 16 4319013 we will be more than happy to assist.
All price are in euros including Dutch VAT (21%) and excluding shipping costs. moniquevanheist accept payments via IDEAL (in the Netherlands), Visa, Mastercard, SOFORT Banking, Bancontact and bank transfer. After placing an order, costumers receive an automatically generated confirmation by email. Payments are processed by Mollie.
shipping and delivery
moniquevanheist ships to most countries around the world. Shipping costs and delivery time may vary per country.
All orders are dispatched within 1 – 3 working days from the time you placed your order. The customer receives a tracking number by e-mail once the order has been sent.
the netherlands 7,- belgium 10,- luxembourg 14,- germany 11,- france 17,- denmark 17,50 austria 17,- italy 18,50 portugal 21,- spain 19,- finland 23,50 ireland 22,50 sweden 23,50 hungary 23,50 poland 23,50 united kingdom 20,- norway 29,- switzerland 29,- rest of europe 29,- united states 50,- australie 50,- japan 50,- china 50,- hongkong 50,- new zeeland 50,- rest of the world 50,-
During local national holiday periods delivery times may change. Courier delays may also affect delivery times.
taxes and other additional costs
Please note that depending on your region local taxes, import duties or other charges can occur of which moniquevanheist online store, unfortunately, will not be held responsible.
If you live (and therefore order from) outside of Europe, the VAT rate will mostly be 0%.
For returns from outside the EU and in the UK make sure you mark the box as ‘return commercial sample’ and don’t forget to add the invoice you received from us, otherwise moniquevanheist will be charged with customs duties, which we will then charge to you.